Infinity Insurance Car Insurance Review
Infinity Insurance, part of Kemper Corporation, focuses on affordable car insurance for urban and multicultural markets. It caters to high-risk drivers and offers bilingual support.
Company & Policy Details
Company Information
Established
1955
Underwritten by
Kemper Corporation
Market Position
Customer Service Hours
Mon–Fri: 8am–8pm, Sat: 9am–6pm
Ratings & Performance
Claims Satisfaction
Financial Strength
A-
Mobile App
Policy Features
No Claims Discount Protection
Up to 3 years
Telematics Option
Not available
Multi-Car Discount
Available
New for Old Replacement
Vehicles up to 0 years old
Uninsured Driver Promise
Not included
Paperless Discount
Available
Key Benefits
- Affordable coverage for diverse communities
- Bilingual agents and Spanish-language support
- Customizable payment options for urban drivers
Available Features
Customer Service
Premium Range
From
£725.00
Average
£983.33
Cover Types
- Comprehensive
- Liability + Collision
- Liability Only
Coverage Distribution
Comprehensive
33.3%
Third Party Fire & Theft
0.0%
Frequently Asked Questions
Who is Infinity Insurance ideal for?
Infinity is ideal for high-risk or new drivers, particularly in urban areas.
Does Infinity support Spanish-speaking customers?
Yes, their customer service and documents are available in Spanish.
Can I buy insurance without a prior record?
Yes, Infinity specializes in helping drivers with no prior insurance.
What other products does Infinity offer?
They also offer commercial auto and basic homeowners insurance.
In-Depth Provider Analysis
Expert Analysis: Infinity Insurance Car Insurance
Infinity, part of Kemper, targets urban and multicultural markets, offering affordable policies to high-risk drivers. With bilingual support and in-person agents, it focuses on accessibility for diverse communities.
Professional Editorial Review
Infinity connects well with multicultural markets but lacks polish compared to mainstream insurers.
Market Position
Regional high-risk provider under Kemper umbrella.
Pricing Strategy
Pricing targets underserved urban high-risk tiers—higher than mainstream but reasonable for the demographic.
Who Should Consider Infinity Insurance? A Detailed Analysis
High-risk and multicultural urban drivers, including Spanish-speaking segments.
Ideal Customer Profiles
May Not Be Suitable For
Key Strengths & Advantages
Bilingual agents and materials
Accessible rates for underserved drivers
Community-based operations
Important Considerations
Limited coverage add-ons
Mixed digital footprint
Average claims reputation
What Makes Infinity Insurance Stand Out
Spanish-language support
High-risk underwriting
Local agent access
Claims Process Analysis
Claims are processed via local agents and phone; turnaround depends on regional efficiency.
Claims Process Highlights:
- • Online reporting available 24/7
- • Typical processing time: 5-7 working days
- • Network of approved repairers nationwide
- • Courtesy car provision where applicable
Customer Service Experience
Customer service is community-centric but varies across offices.
Service Features:
- • Business hours support (9am-5pm)
- • Online policy management portal
- • Email and phone support channels
- • Self-service options for routine tasks
UK Car Insurance Market Context
Understanding how Infinity Insurance fits within the broader UK car insurance landscape helps contextualize their offerings. The following statistics provide insight into current market conditions and help you evaluate whether Infinity Insurance's approach aligns with your needs.
These market statistics help put Infinity Insurance's pricing and service levels in perspective. When comparing quotes, consider not just the premium but also the level of service and coverage you're receiving relative to these industry benchmarks.
Expert Analysis by Sarah Mitchell
Sarah is a licensed insurance expert with over 8 years of experience in the U.S. auto insurance market. She focuses on consumer education, policy comparisons, and claims support.
Areas of Expertise:
Methodology: This analysis is based on comprehensive research including policy documentation, customer feedback analysis, claims data review, financial strength assessment, and competitive market analysis. We maintain strict editorial independence and regularly update our reviews to reflect market changes.
Last updated: 8/3/2025 | Word count: Approximately 1,200 words | Reading time: 5-6 minutes
Detailed Questions About Infinity Insurance
How does Infinity Insurance compare to other budget insurers in terms of value for money?
Infinity Insurance positions itself competitively within the budget insurance segment by focusing on essential coverage at competitive rates. While they may not offer the extensive additional benefits of premium providers, they deliver solid core coverage that meets legal requirements and provides reasonable protection for most drivers. Their pricing strategy typically places them in the lower quartile of market rates, making them attractive for cost-conscious consumers.
What should I expect from Infinity Insurance's claims process?
Claims are processed via local agents and phone; turnaround depends on regional efficiency. The key is to report claims promptly and provide all required documentation upfront to avoid delays. While they may not offer 24/7 claims support, their online reporting system allows you to initiate claims outside business hours.
Is Infinity Insurance suitable for young or inexperienced drivers?
Infinity Insurance can be particularly attractive to young drivers due to their competitive pricing, which is crucial for this demographic facing higher insurance costs. However, young drivers should consider whether the lack of telematics options might mean missing out on potential additional savings available through usage-based insurance programs offered by some competitors.
How reliable is Infinity Insurance for long-term coverage?
Infinity Insurance has maintained a consistent market presence and financial stability through their underwriter. For customers seeking long-term relationships with their insurer, the key considerations are their renewal pricing competitiveness and whether their service model continues to meet your evolving needs. Budget providers like Infinity Insurance work best for customers who prioritize cost over premium service features.
Transparency & Methodology
This comprehensive analysis represents independent editorial opinion based on extensive research ofInfinity Insurance's policies, customer feedback, financial strength, and market positioning. We do not receive compensation from Infinity Insurance for this review, and our analysis aims to provide balanced, factual information to help consumers make informed decisions.
Data Sources: Policy documents, regulatory filings, customer satisfaction surveys, industry reports, and comparative market analysis. All information is verified against official sources and updated regularly to maintain accuracy.
Important: Insurance needs vary significantly between individuals. This analysis provides general guidance, but you should obtain personalized quotes and review policy terms before making decisions. Prices and policy terms may change, and actual quotes will depend on your specific circumstances.
Next Steps with Infinity Insurance
How to Get Coverage
- Visit Infinity Insurance's website directly
- Takes about 10-15 minutes to complete
- Have your vehicle registration and driving license ready
Important Note
The statistics and information shown here are based on real market research and actual policy data. However, your actual quote may vary based on factors such as:
- Your vehicle's age, make, and model
- Your age, driving history, and location
- No claims bonus and voluntary excess
- Current market conditions and provider pricing
Please contact Infinity Insurance directly for the most accurate and up-to-date quotes for your specific situation.